Need Help?

You’ve come to the right place! Below you’ll find answer to some frequently asked questions. (Simply click on the question and the answer will appear below the question. Click on the question again to hide the answer.)

MEMBERSHIP SUPPORT

If you don’t find what you’re looking for, then please shoot us an email by clicking the button below and we’ll get back to you as soon as possible.

EMAIL SUPPORT TEAM:

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Technical Support

How can I view the documents provided? +

For transcripts and other documents with a .pdf extension, you’ll need a PDF reader such as Adobe or Foxit. Be sure you are downloading the most recent, FREE non-beta version available.

Also, most computers are set-up to open a downloaded PDF in Adobe Preview, but this doesn’t create the best user experience. We recommend you close that version and then re-open the PDF from your hard drive using Adobe Reader.

You can set up Adobe Reader as the default choice for PDF downloads. For the MAC instructions, visit this site and if you are working on a PC, check out this article.

What is a .ZIP file and how do I open it? +

Because some of the swipe downloads contain multiple files, you’ll find we’ve combined them into a zip file.A .zip file contains one or multiple files that have been compressed into a single file called an Archive. An archive needs to be opened with compression software before the files inside can be accessed. Windows, OS X, and Linux all come with ZIP compression built-in to the operating system, or you can use third-party programs to access them.

  • To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location.
  • To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.

If your operating system doesn’t have extraction software automatically built in, there are a variety of free and paid software available. Two of the more popular free options include:

I'm having Audio/Video problems... What should I do? +
  • There are a variety of reasons that you might encounter technical issues when downloading or playing the media files.  Please review the information below for common troubleshooting support.

    General Technical Troubleshooting
  1. All videos and downloads have been tested by us using a variety of browsers, over PC and Mac… and they work across those browsers and platforms.
  2. The video and audio information contained in PLF can be quite large. You need to have a broadband connection (anything other than a modem) and a computer that less than 3 years old.
  3. These files will probably will not work if you are on a 56k modem connection, and even using DSL many files can take a significant amount of time to load/play.
  4. Be patient. Some files can take up to 45 minutes to stream or download.
  5. If still having AV problems and you are using a PC, do a hard boot by completely powering off your computer for a full 30 seconds and then turning it back on.
  6. For other video/audio problems: because the variables can be many, before contacting us be sure to try it using a different browser, a different computer or over a different network. Some browser or network security settings may prevent files from streaming or downloading.
  7. If you are using Windows and you are getting a message that Quicktime could not initialize, Quicktime suggests that you go into the properties of Quicktime and either click or unclick the ‘compatibility’ icon.

Streaming Difficulties
  1. Be patient. Some files can take up to 45 minutes to process.
  2. Try letting the recordings load (hit mute) and walk away and do something else for a while. You can then go back later and watch it after the recording has loaded into the buffer cache.
  3. Close other browser tabs and windows. This can make a huge difference!
  4. Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support.
  5. Switch to another browser to see if that helps.
  6. Instead of streaming the recordings, try downloading them to your machine using the links below the video. After you download the videos, they should play uninterrupted on your machine.

Purchase and Payments

When is the refund timeframe and how do I request a refund? +

EFC membership is billed on a monthly, or lifetime access basis. Because of this we operate on a no-refund policy.

If at some point you feel that EFC is no longer a fit, just let us know and we’ll cancel your membership. You’ll have access right up to the end of your membership period, and you’ll not be charged again.

However, if you join EFC and genuinely take action, you’ll never want to leave, let alone a refund!

Do I have lifetime access to the information? +

Great question! If you keep you membership ongoing you'll be access EFC course indefinitely.

Donna has never left her course portal information up indefinitely… she doesn’t want to have outdated information floating around on the net. As she is a working emcee, she might test and implement new strategies on stage. When she has perfected them, she most definitely share them with EFC Owners.

So it’s a balancing act – making Donna’s course better and keeping up with the changes while still supporting tried and tested methods long enough for you to access and gain from the information.

So that’s why she has made most of the module information downloadable in mp3 format.

So although there are no set time frames for when the info will be taken down (we allow 6 to 8 months from date of your order …sometimes longer), we strongly recommend you download it as the download versions become available to make sure you get everything that is of benefit to you.

And… that way you have it to refer to down the road. What might not be applicable now, might be just the piece later on.

The information is only available for download exactly as it appears on the site.

(More important legal stuff… Remember that any downloads from the course are still protected by Donna’s trademarks and copyrights and as such are protected by law. The information is for your personal business use only.)

General Program Questions

Can I ask Donna a question? +

Donna and the her team are unable to personally answer every question they receive by email, as much as they’d like to. Nevertheless please send your questions to [email protected]

Can I hire Donna for personal coaching? +

She does offer small group coaching through her Platinum Coaching Program. For more information on that, please contact Donna's customer service at [email protected]

Legal Questions

Can I share my login or course content? +

Goodness No! All EFC licenses are for one participant only. This will be strictly enforced and IP addresses will be monitored.

All information provided by Donna Daniels is copyrighted and cannot be shared, reproduced or sold without Donna's written permission.

Can you guarantee EFC will work? +

As Donna has mentioned, she cannot guarantee results because everyone is different and everyone brings a different set of skills, assets and learning capabilities to their business.

Important information +

You agree that our company and its representatives are not responsible for the success or failure of your business decisions as a result of information presented. Use of the techniques and strategies are at your own risk.

Additionally, any and all comments, website links or email addresses you enter as a comment to this portal, can be seen by all participants in the course. Although password protected, the integrity and security of this website or your comments cannot be guaranteed on the Internet. This website is covered by all applicable copyright laws stated and not stated.

Contact Us

How do I contact customer service? +

Contact us at: [email protected]

Customer satisfaction is our ultimate goal and our customer service tries to reply to all questions within 1 business day. Usually the response time is much faster – often within a half day… often within the hour.

We prefer responding to customers via email rather than phone for a few reasons...

  • Mainly because it allows us to give a more complete answer which you can have in front of you rather than you relying on remembering or writing down what we say during a call.
  • It helps our customer service team work as colleagues and so they can see that your request has been answered and allows them to refer back to emails to refresh details of topics covered if needed.
  • We have more staff monitoring the help desk and can respond much more quickly.
  • And it also reduces phone tag.

If you still want to call or text, our phone number is: +65 9144 8777.

Please keep in mind that we have very little staff monitoring the phone so this may delay when you get a reply.

Our fax number is: +65 6792 5469